PRIVACY POLICY

As of May 25, 2018, the new European General Data Protection Regulation (GDPR) comes into effect, in English abbreviated GDPR. To comply with this, our privacy statement has been updated. Because we think transparency and trust are very important, we will not only comply with the minimum requirements of the new regulations in our privacy statement, but we will also do our utmost to inform you as extensively as possible about how your data is used and by which parties. this information can be made known. It has therefore become a large piece of text, but thanks to the headings you can hopefully quickly find the information you are looking for.

Do you find/think that we have forgotten things in our privacy statement or that we could improve it, then your suggestions are more than welcome! Please let us know via art@roxannavarinia.nl 

Latest update: monday 23rd of may 2022

Personal date that we process

Roxanna Varinia processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data that we process:

Orders

When placing an order, you are asked to provide the following information, which we need to process the order: First and last name, address details, e-mail address. Depending on the country you live in, we may also ask for your telephone number, which sometimes needs to be noted on the package, for example to speed up the customs clearance process. Depending on the payment method you choose to pay for your order, payment details such as bank account number or credit card number are also known to us.

Newsletter

According to the e-Privacy Regulation, existing customers may be approached by us (via a newsletter) with information about related products or services. During the ordering process you can indicate whether or not you want to receive a newsletter. If you have registered for the newsletter but would prefer not to do so later, you can unsubscribe at any time by clicking the opt-out link at the bottom of the newsletter, or (for customers) by logging into your account and uncheck again.

web statistics

In addition, we store certain data that we use for statistical purposes and to optimize our website, such as internet browser, device type, location, et cetera. This data will be anonymized and cannot be traced back to a natural person. We use Google Analytics to analyze website visits, whereby IP addresses are anonymized and our web statistics are not shared with Google.

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without this permission, please contact us at art@roxannavarinia.nl  and we will delete this information.

For what purpose and on what basis we process personal data

Roxanna Varinia processes your personal data for the following purposes:

  • handeling your order and payment
  • to deliver goods and services to you
  • sending our newsletter
  • to be able to call or e-mail you if this is necessary to be able to carry out our services, for example with questions about your order.
  • To inform you about changes to our services and products
  • Roxanna Varinia may be able to analyze your behavior on the website in order to improve the website and we may also be able lto use it in the future to tailer the range of products and services to your preferences.
  • Roxanna Varinia also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

In addition to processing orders and all associated goals, the above goals also include marketing purposes. The legitimate interest of this is a commercial interest, aimed at informing about our brand and offering our products to visitors and customers and at optimizing (the way of) our offer. These are therefore not purposes that you could not reasonably expect us to use your data for.

Automated decision making

Roxanna Varinia does not make decisions based on automated processing on matters that can have (significant) consequences for people. This concerns decisions that are taken by computer programs or systems, without human intervention.

How long we keep personal data

Roxanna Varinia does not store your personal data longer than is necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

Order details such as name, address and contact details (email address, in some cases telephone number), as well as payment details that are known to us when you place an order, are stored for 7 years (the retention period for the tax authorities), or longer as long as your customer of us. This with the aim of providing you with better service, for example being able to view your own order history. We see you as a customer until you indicate that you no longer wish to use our services. If you indicate this to us, we will simultaneously regard this as a request for forgetting.

Information about activities on our website (such as internet browser, device type, location, etc.) can be stored for a longer period of time for statistical purposes. However, this data will be anonymized and cannot be traced back to a natural person.

Sharing personal data with third parties

Roxanna Varinia does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. For example, the postal company that delivers your package or the Payment Service Provider for payment traffic. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data, unless these companies already comply with the GDPR/AVG by means of general terms and conditions. Roxanna Varinia remains responsible for these processing operations.

For the processing of your order, we provide necessary personal data to Mollie (payment service provider) and to MyParcel, PostNL (for shipment). In addition, certain data is (necessarily) transparent to our accountant / administration office and to our web developer, with whom we have concluded processing agreements. Other external parties that process, validate or could view data for us include a zip code API (for the automatic completion of Dutch addresses), creative accounting (accounting package) and MailJet for sending automatic e-mails, for example the e-mails with your order status. . Third parties with whom we work have laid down in an agreement or in their general terms and conditions that they act in accordance with the GDPR/AVG.

Cookies, or similar techniques, that we use

Roxanna Varinia only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings or ensure that you do not have to log in every time. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. Keep in mind that this may make the website work less well or less pleasantly. In addition, you can also delete all information that was previously stored via the settings of your browser.

We do not use tracking cookies, which are used to create profiles about your surfing behavior over time and to different websites. We only use cookies that are necessary for the proper functioning or use for optimization of our website, for which prior consent is not required according to the Consumer & Market Authority.

View, modify or delete data

You have the right to view, correct or delete your personal data.

If you have created an account with us by placing an order, you can log in to see and change your email address, password, name and address details.

How we protect personal data

Roxanna Varinia takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

If you feel that your data is not properly secured or there are indications of abuse, please contact art@roxannavarinia.nl

Roxanna Varinia, is responsible for the processing of personal data as shown in this privacy statement.

We can be reached via art@roxannavarinia.nl

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